Shipping policy

HOW MUCH DOES SHIPPING COST?

AUSTRALIA:
Shipping is FREE for a limited time; normally it's only free for orders over $30.
Our Standard Delivery service within Australia is $8.50 for orders under $30.
Depending on the size of your order we will use Australia Post or a courier service.

NEW ZEALAND
Our Standard Delivery service to New Zealand is $15.00 flat rate for orders that weigh less than 5kg. 

ALL OTHER COUNTRIES
Our Standard shipping to countries other than Australia and New Zealand is $15.00 flat rate for orders that weigh less than 5kg. 

HOW LONG DOES DELIVERY TAKE?
AUSTRALIA: Delivery can take up to 6 business days to metro areas within Australia, up to 14 business days for rural areas (excluding weekends and public holidays).
Your order will be normally be delivered between 7am and 9pm (Monday through Saturday). As Australia Post don't always deliver on public holidays, you can expect your order on the next business day.
NEW ZEALAND: 4-6 days
ALL OTHER COUNTRIES: Between 10-15 days.
Delays may sometimes occur beyond our control and we will advise you if this happens where we can.

CAN I TRACK MY ORDER?
Orders shipped through Australia Post can be tracked. Once your order leaves our warehouse, you’ll receive a shipping confirmation email which will contain your tracking link.

RETURNS
If you are returning a product, please ensure you have contacted us via email at info@johnpaulpet.com.au and that your item is:
• Unused and in the same condition that you received it
• Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
• Is returned within 30 days of receipt of goods
• Paperwork is included that details your order number and contact details
• You use a trackable shipping service with signature on receipt

PLEASE SHIP ALL RETURNS TO OUR WAREHOUSE:
Attention: John Paul Pet Returns
1/610 Lorimer Street
Port Melbourne VIC 3207
Australia

You will be responsible for paying for your own shipping costs for returns.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Please note that we do not take responsibility for items lost in transit.