Refund policy

To be eligible for a return for products purchased through www.johnpaulpet.com.au please ensure you contact us prior returning your goods at info@johnpaulpet.com.au and that the following conditions are met and your item is:
• Unused and in the same condition that you received it
• Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
• Paperwork is included that details your order number and contact details
• You use a trackable shipping service with signature on receipt
• Is returned within 30 days of receipt of goods

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
If you are ineligible for a refund, we will notify you of your options via email or phone.

Please note that some merchant fees will not be refunded and your refund amount may be net of these fees. This is only where the payment processor (eg Afterpay and Paypal) do not refund the fees they charge to process payments. 

Late or missing refunds (if applicable)
If you haven’t received a refund after 10 days of being notified, please check your bank account and contact your bank. Processing time for refunds are posted varies between banks and financial institutions.
If you’ve done all of this, and you still have not received your refund, please contact us at info@johnpaulpet.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will replace items and cover return shipping if they are defective or damaged.
If this is the case, please contact us at info@johnpaulpet.com.au